Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. What types of policies and procedures would you, as an FOM, implement to
regulate your department’s petty cash fund?
2. Assume that you, as the FOM, note an ever-increasing amount in the accounts
receivable balance due to the hotel. What could be the reasons for this increas-
ing balance? What would you do relative to each of the reasons you identified?
3. Assume that the balance of a guest’s folio has exceeded the amount authorized
by the payment card used at check-in. The guest indicates that she has no other
payment card and no cash to pay the additional amount now due. As the FOM,
what would you do in this situation?
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records for the next day, and this process allows the summary and distribution of
information to those who require it. As indicated in Roadmap 4, this section
describes the purpose of night audit reports and examines some of the major
reports typically distributed to the FOM and other managers.