Pearson New International Edition International pcl tp indd 1

Budget (economy) limited-service hotel
Lodging property within the limited-service
segment that offers low-priced guestrooms and few, if any, amenities other than a compli-
mentary continental breakfast or coffee service.
Business case
Advantages that are objectively presented whenever possible in support of a
proposal to improve business.
Business plan
Plan of goals and activities that will be addressed within the next 12 months
to move the organization toward attainment of its mission.
Business traveler
Person who travels primarily for business reasons. Such guests often have
an expense account to defray reasonable travel costs.
Call accounting system
System in a hotel used to establish telephone charges, document
calls made, and determine the amount to be assessed to guests for use of the telephone.
Call-around
Telephone “shopping” technique in which a hotel staff member calls competitive
hotels to inquire about room rates and availability. The information is used by the calling
hotel to help determine room rates.
Call records
Listing of the source, length, and destination of each telephone call made
within a hotel during a specific time period.
Camp/park lodge
Sleeping accommodations in parks and other nature conservation
areas owned by government agencies and often operated by for-profit management
companies.