Pearson New International Edition International pcl tp indd 1

party responsible for the direct bill and the hotel. If
proper credit policies are not enforced, direct bill
chargebacks and write-offs can be extensive and
costly. Too many of them can result in some pointed
discussions between the FOM and the general
manager!
FRONT OFFICE SEMANTICS LIST
Accounting
Front-office accounting system
Back-office accounting
Certified public accountant
(CPA)
Controller
Generally accepted accounting
principles (GAAPs)
Bookkeeping
Asset
Liability
Owner’s equity
Uniform System of Accounts
for the Lodging Industry
(USALI)
Account
Accounts receivable (A/R)
Accounts payable (A/P)
Retained earnings
Double entry accounting
Debit accounting
Credit accounting
Guest ledger
City ledger
General ledger
Suppressed rate
Settlement (account)
House account
Address verification service
(AVS)
Chargeback
Block (funds)
Departure list
Late check-out
Bucket check
Paper trail
Currency conversion
Check verification service
Check guarantee service
Maintenance log
Express check-out
SOF (signature on file)
Write off
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