Pearson New International Edition International pcl tp indd 1

GUEST CHARGES, PAYMENT, AND CHECK-OUT
FRONT OFFICE AND THE INTERNET
The following Web sites relate to the content of this chapter:
Web address
Subject area
www.qas.com
Payment card address verification service
www.paybycheck.com
Check address verification service
www.globaladdress.net
International address verification service
www.nacha.org
National Automated Clearing House 
Association rules and information about 
electronic funds transfer
www.telecheck.com
Check verification service
www.npsglobal.com
Check verification service
www.mastercard.com
Rules regarding chargeback procedures
www.visa.com
Rules regarding chargeback procedures
www.discovercard.com
Rules regarding chargeback procedures
www.americanexpress.com
Rules regarding chargeback procedures
www.dinersclub.com
Rules regarding chargeback procedures
However, the responsibility to ensure that specific
direct bill charges are valid rests primarily with
FOMs and their staff. When the number of direct
bill accounts is small enough that each front desk
agent knows the restrictions on each account, few
problems arise. Likewise, when the hotel’s PMS
can identify and differentiate between direct bill
accounts that only permit charges for room and tax
and accounts that permit incidentals and other
expenses, then the problem experienced at the
Lenox Hotel can be avoided. Even if neither of
these options is available, FOMs must ensure that
guests checking in under a direct bill account are
subject to applicable credit policies to protect the