Pearson New International Edition International pcl tp indd 1

FRONT OFFICE PROPERTY MANAGEMENT SYSTEM
difficulties at the front desk and throughout the entire front office and hotel. The prin-
ciples and practices of effective front office management detailed in this text assume the
presence of a well-designed, up-to-date, and effective PMS administered by a trained
and talented FOM.
SECTION REVIEW AND DISCUSSION QUESTIONS
Section Objective:
Present factors to be addressed as hotel personnel select a PMS.
Section Summary:
Factors to consider as a PMS is selected include reliability, cost
of operation, ease of installation, ease of use, ease of interface integration, main-
tenance requirements, ease and frequency of upgrading and updating, and quality
and availability of support services. Although purchase price is an obvious con-
cern, it is not the most important consideration.
Discussion Questions:
1. What are some factors you would consider as you develop a PMS training pro-
gram for a new front desk agent?
2. What supplier services would you, as an FOM, want as you select a PMS and
the supplier who will provide it for you?