Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Upgrade:
To assign a guest to a more expensive (or desirable) room type than the room type to which
the guest was originally assigned.
An accurate forecast of the number of occupied rooms will help staff provide guests with
high-quality service.
© Jeff Gr
eenberg/P
hotoEdit
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FRONT OFFICE PROPERTY MANAGEMENT SYSTEM
Room type
Definitions regarding bed type
Single (twin)
Room that contains a single-person (standard/twin) bed
Double
Room that contains one double bed
Double-double
Room that contains two double beds
Queen
Room that contains a queen-size bed
King
Room that contains a king-size bed
Sofa sleeper
Room that contains a sofa sleeper
Definitions regarding location
Adjoining rooms
Rooms that are next to each other but do not have a connecting door
Connecting rooms
Rooms that have individual entrance door but also share a common interior door, which allows
guests to enter each room from inside either room
Beach front
Room that allows direct access to the beach (or other desirable hotel location)
Beach view
Room that gives the occupants a direct view of the beach (or other desirable hotel location)
Restricted floor
Room that is located in a section of the hotel that is accessible only to specifically designated
guests