Pearson New International Edition International pcl tp indd 1

OVERVIEW OF THE FRONT OFFICE DEPARTMENT
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OVERVIEW OF THE FRONT OFFICE DEPARTMENT
From the Front Office: Front-Line Interview
Paul Reggio
Director of Support Services
The Hotel at Auburn University (248 rooms)
Auburn, Alabama
Here’s to the Bride and Groom!
Paul received a degree in hospitality management from the University of Southern Mississippi in
1999 while working full time at several restaurants and catering facilities. After graduation, he
worked for the Ritz-Carlton in its preopening offices in New Orleans. He rapidly moved through
positions in the front office and guest services and became the operations manager of the Iberville
Suites (a four-diamond hotel that is part of the Ritz-Carlton, New Orleans).
Since July, 2003, Paul has worked with the West Paces Hotel Group as the director of support
services at The Hotel at Auburn University. His responsibilities include the housekeeping, laundry
and engineering departments.