Pearson New International Edition International pcl tp indd 1

1. What are the most important responsibilities in your present position?
My most important responsibility is to please all of our guests and to consistently exceed their
expectations. It is critical to ensure that every guest is satisfied. We do this by properly training
and motivating our Front Office staff. Other important responsibilities include scheduling, payroll,
daily reports, organization of incoming groups, and handling special requests.
2. What are the biggest challenges that confront you in your day-to-day work and in the long-term