Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. What is an example of how an accounting manager might work with an FOM to
reduce expenses incurred in the front office department?
2. In some hotels, new housekeepers are trained carefully, and their work is
inspected. Thereafter, rooms are only inspected on a random basis before front
desk agents are notified that the rooms are available. In other hotels, all guest-
rooms cleaned by all housekeepers, regardless of their experience with the
property, are inspected. What are the pros and cons of each approach? What
would you want to do if you were the executive housekeeper?
3. Some industry observers believe that tactics such as asking for a picture iden-
tification, requiring individuals to show a room key before allowing them into a
property, and making public areas of the hotel less accessible at night do little
to protect guests and property against terrorists acts. What do you think? What,
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