Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Lobby foodservices:
Term describing the foodservices offered by many limited-service hotels in their
lobby area.
In many of these properties, the foodservices attendant is a staff member of the
front office department. This person is responsible for setting up, maintaining and
cleaning up after the breakfast period. In some properties front desk agents may assist
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FRONT OFFICE : HUB OF THE HOTEL
in setting up lobby foodservices, may help replenish items during especially busy
times, and may fill in if the foodservices attendant must be away from the work area.
Another opportunity for interaction between front office and food and beverage
staff occurs when a guest disputes a food and beverage charge made to the room.
Perhaps a simple posting error occurred; for example, the lounge charge for room 313
was entered into the folio for room 331. In another case, a guest may say there is an
error in the amount charged. In either instance, a front desk agent may need to con-
tact food and beverage personnel to solve these problems.