A letter of complaint

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Welcome to Mr Aslanov’s CEFR lessons !!! CEFR WRITING Topic: 
A letter of complaint
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A Letter of Complaint 
A letter is complaint is written to an individual or organization in response to receiving poor service or a product that is not 
fit for purpose. In a letter of complaint, it is important that you detail your arguments and points as much as possible. A 
letter of complaint is structured in the following way: 
- in the first paragraph (introduction): explain 
the reason 
for writing. 
- in the second paragraph (body): explain exactly 
what the problem is. 
Give all the necessary details about where and 
when it happened and who was involved. Give other relevant information in further paragraphs if necessary. You may 
include the following information if it's applicable to the situation: the date/time of the issue, location, name of person 
on duty, name of product, what the problem was, your account number, mode! number, price, warranty information and 
reference number. Be sure to stick with the facts and avoid putting emotions into your letter. 
- in the final paragraph (conclusion): explain what 
action 
you want to be taken. If you received poor service, you could 
request an apology or a coupon. If a product malfunctioned, you could request that you could exchange the product for a 
new one or request a refund. If necessary, say what action you will take if your demand is not satisfied. 
 
Useful language: 
 
 
Reason: 
I am writing to complain about / to express my concern about ... 
I am writing to express my annoyance at / my strong dissatisfaction with ... 
Further to my letter of May 13th in connection with ... 
I am writing to draw your attention to... 
I am writing in connection with... 
I am afraid to say I have numbers of complaints about... 
I am sorry to say that I was very disappointed with... 
I was appalled at... 
I feel I must protest/complain about... 
I am not satisfied with... 
 
 
Explaining the problem: 
We ought to discuss the matter... 
To make matters worse... 
I was very disappointed to find that... 
I would be grateful if you could ... 
I should have been informed that... 
The first problem was... Another problem was... The most visible problem ... 
I hope you will understand that I was very dissatisfied ... 
I believe you can appreciate how disappointed I was when ... 
 
 
 
 
 
 
 
 

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Welcome to Mr Aslanov’s CEFR lessons !!! CEFR WRITING Topic: