The lights dimmed as Jobs reappeared onstage and launched into a
dramatic version of the battle cry he had delivered at the Hawaii sales conference. “It is 1958,”
he began. “IBM passes up a chance to buy a young fledgling company that has invented a new
technology called xerography. Two years later, Xerox was born,
and IBM has been kicking
themselves ever since.” The crowd laughed. Hertzfeld had heard versions of the speech both in
Hawaii and elsewhere, but he was struck by how this time it was pulsing with more passion. After
recounting other IBM missteps, Jobs picked up the pace and the emotion as he built toward the
present:
It is now 1984. It appears that IBM wants it all. Apple is perceived to be the only hope to offer IBM a
run for its money. Dealers, after initially welcoming IBM with open arms, now fear an IBM-dominated
and-controlled future and are turning back to Apple as the only force who can ensure their future
freedom. IBM wants it all, and is aiming its guns at its last obstacle to industry control, Apple. Will Big
Blue dominate the entire computer industry? The entire information age? Was George Orwell right?
As he built to the climax, the audience went from murmuring to
applauding to a frenzy of
cheering and chanting. But before they could answer the Orwell question, the auditorium went
black and the “1984” commercial appeared on the screen. When it was over, the entire audience
was on its feet cheering.
With a flair for the dramatic, Jobs walked across the dark stage to a small table with a cloth bag
on it. “Now I’d like to show you Macintosh in person,” he said. He took out the computer,
keyboard, and mouse, hooked them together deftly, then pulled one of the new 3½-inch floppies
from his shirt pocket. The theme from
Chariots of Fire
began to play. Jobs held his breath for a
moment, because the demo had not worked well the night before. But this time it ran flawlessly.
The word “MACINTOSH”
scrolled horizontally onscreen, then underneath it the words “Insanely
great” appeared in script, as if being slowly written by hand. Not used to such beautiful graphic
displays, the audience quieted for a moment. A few gasps could be heard. And then, in rapid
succession, came a series of screen shots: Bill Atkinson’s
QuickDraw graphics package followed by displays of different fonts, documents, charts,
drawings, a chess game, a spreadsheet, and a rendering of Steve Jobs with a thought bubble
containing a Macintosh.
When it was over, Jobs smiled and offered a treat. “We’ve done a lot of talking about
Macintosh recently,” he said. “But today, for the first time ever, I’d like
to let Macintosh speak for
itself.” With that, he strolled back over to the computer, pressed the button on the mouse, and in a
vibrato but endearing electronic deep voice, Macintosh became the first computer to introduce
itself. “Hello. I’m Macintosh. It sure is great to get out of that bag,” it began. The only thing it
didn’t seem to know how to do was to wait for the wild cheering and shrieks that erupted. Instead
of basking for a moment, it barreled ahead. “Unaccustomed as I am to public speaking, I’d like to
share with you a maxim I thought of the first time I met an IBM mainframe: Never trust a
computer you can’t lift.” Once again the roar almost drowned out its final lines. “Obviously, I can
talk. But right now I’d like to sit back and listen. So it is with considerable
pride that I introduce a
man who’s been like a father to me, Steve Jobs.”
Pandemonium erupted, with people in the crowd jumping up and down and pumping their fists
in a frenzy. Jobs nodded slowly, a tight-lipped but broad smile on his face, then looked down and
started to choke up. The ovation continued for five minutes.
After the Macintosh team returned to Bandley 3 that afternoon, a truck pulled into the parking
lot and Jobs had them all gather next to it. Inside were a hundred new Macintosh computers, each
personalized with a plaque. “Steve presented them one at a time to each team member, with a
handshake and a smile, as the rest of us stood around cheering,” Hertzfeld recalled. It had been a
grueling ride, and many egos had been bruised by Jobs’s obnoxious and rough management style.
But neither Raskin nor Wozniak nor Sculley nor anyone else at the company
could have pulled off
the creation of the Macintosh. Nor would it likely have emerged from focus groups and
committees. On the day he unveiled the Macintosh, a reporter from
Popular Science
asked Jobs
what type of market research he had done. Jobs responded by scoffing, “Did Alexander Graham
Bell do any market research before he invented the telephone?”