A N I M A T O R I N T O U R I S M
Ivanovski
61
Mitić
4.
ANIMATOR
The animator is the initiator and the promoter of the program.
He is a tourist
worker that has to satisfy the required criteria with his general characteristics.
The activity starts with the first contact with the guest and lasts till the departure
which includes the promise that next time they will experience new activities.
This is the reason why the animator has to be psychophysically prepared in a
certain way. Animator is a person who is informed about the current events of
the country where he works, especially if big sports events are taking place like
World
Cup in football or basketball, Olympic games, Eurovision song contest
etc. He must be informed about the hotel (how to find bungalows, how to find
certain tavern, when does the certain activity start…). Every day he is cheerful
and smiling and he shows it not only when he speaks
to the guests but also
when he is passing through. He has to be a gentleman and his manners have to
be on a certain level. He is willing to help each client (to a kid who is looking
for parents, to an old lady who wants to enter the elevator).
Every animator has to take care of his appearance, physical condition.
Nowadays the technology has made
a breakthrough in medicine, sport, and
communication but also in animation. Modern animator speaks fluently three
languages and knows the basics of two more. He must know to work on
computer,
use the internet, and mobile phones. The ones who are more
dedicated to their work know how to work with camera, laptop and know how
to make DVD movies. They have to be good photographers and be capable of
memorizing important moments on camera. He must communicate with a guest
even though he is not prepared for this, he must do the daily or evening activity
on the spot and create good atmosphere.
He must avoid potentially dangerous situations
and remember that THE
CUSTOMER IS ALWAYS RIGHT.
One of the rules is to carefully listen to what the clients have to say and then
answer and never try to interrupt someone. He must be well mannered.
A N I M A T O R I N T O U R I S M
Ivanovski
62
Mitić
In every situation he must be prepared to do a show (when giving awards he can
create spectacle…). All of this leads to the fact that
the animators must speak
several languages. They go to various courses, read books in different
languages, and use e-mails. There is no limit when investing in intellectual and
psychophysical skills. You must constantly invest in yourself.
All investments
pay off in the end.
Nestorovska, (2005. p149.) says: „Animator is above all professionally trained
tourist worker whose job is to fulfill the expectations of the guests”.
In the same book Radoslava Ravkin says that the animator is the middle man
who helps the people communicate through activities, games....
ANIMATOr
INICIATOr
THe HOST
OrGANISer
rePreSeNTATIVe
UNIVerSAL MAN
INFOrMer
SPeCIALIST
Do'stlaringiz bilan baham: