The skills you need guide to interpersonal skills

Encouraging participation
In group situations, leaders often want to involve as many people as possible in 
the discussion or debate.
This can be at least partially achieved by asking questions of individual members 
of the group.
The benefits of this technique can be maximised by redirecting a question from 
an active member of the group to one who is less active or less inclined to answer 
without a direct opportunity. Care should be taken in such situations, because 
some people find speaking in group situations very stressful and can easily be 
made to feel uncomfortable, embarrassed or awkward.
Encourage but do not force quieter members of the group to participate.
SUMMARY
Reflection, summarising and questioning are all techniques used for clarification. 
They are used to ensure that speaker and listener share the same understanding of 
the conversation. They may simply cover facts, or they may also cover emotional 
aspects, which may be unspoken and deduced by the listener from body language 
and other non-verbal cues.
As well as for clarification, questions have other purposes in conversations. 
They may, for example, be used to change the subject, or to bring others into the 
conversation. There are two main types of question, open and closed, but these also 
have many subtypes, including leading questions, rhetorical questions and recall 
questions. When asking questions, it can be helpful to use techniques like funnelling, 
moving from broad, open questions to more detailed, closed questions, and also 
employ silence as a means of encouraging more information to emerge.

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2.
ADVANCED COMMUNICATION SKILLS
The basic definition of communication is getting information 
from one place to another. However, we do not live or 
communicate in isolation. Each interaction builds on previous 
interactions, which means that we also use communication 
skills to build relationships with other people.
This relationship-building happens with both verbal 
and non-verbal communication, and may be more or 
less conscious in its nature.
For example, when you go to an interview, you may 
consciously try to build a good relationship with the 
interviewer, to make it more likely that you will be offered 
the job. When you meet someone you like in a bar, you may 
be much less conscious of making an effort—but there is 
little doubt that you will be using the same skills.