Pearson New International Edition International pcl tp indd 1


OVERVIEW OF THE LODGING INDUSTRY



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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

OVERVIEW OF THE LODGING INDUSTRY
Accommodations
(Lodging)
Segment
Hospitality
Industry
Hotels
Resorts and
Time-shares/
Condominiums
Conference
Centers
Camp/Park
Lodges
Bed/Breakfast
(Inns)
Other
Accommodations
Commercial
Operations
Hotel
Foodservices
Restaurants
Caterers
Retail
Shops
Bars/ 
Lounges
Non-Commercial
Operations
Self-
Operated
Contract
Management
Company-
Operated
Foodservices
Segment
Education
Healthcare
Military
Services
Business/
Industry
Religious
Charitable
Correctional
Public
Transportation
Other Hospitality
Operations
Segment
Sports/
Recreation
Foodservices
Private
Clubs
Cruise
Lines
Casinos
Meeting
Management
Exhibition
(Trade Show)
Management
Special
Events
Management
Amusement/ 
Theme Parks
FIGURE 2
Organizations comprising the hospitality industry.
Adapted from Ninemeier, J., and J. Perdue. 2005. 
Hospitality operations: Careers in the world’s greatest industry, p. 7. Upper Saddle River, NJ:
Pearson Education, Inc. Reprinted by permission.
28


location. Although at least one type of hotel (called extended-stay) markets to
those desiring accommodations for several weeks or longer, most hotels gener-
ally rent rooms for one week or less.

Resorts and time-shares/condominiums. Most resorts offer everything provided
by a full-service hotel plus additional attractions to make them a primary
destination for travelers. For example, resorts may feature golf, spas, skiing,
horseback riding, tennis, and oceanfronts to entertain guests for several days
or longer. Time-share properties (also called interval-ownership properties)
allow persons to purchase partial-year ownership of a lodging property (usu-
ally in one-week intervals). Typically, purchase prices differ depending on the
month or season for which the time-share is purchased; for example, in
Florida, a week’s ownership during the winter months will cost more than a
week’s ownership in July. The buyer (or others whom the buyer designates)
will have access to a room in that property during that same time period every
year. Organizations such as Resort Condominiums International (RCI) have
established global networks to allow owners to trade their ownership on an
annual basis with someone else in another property in another part of the
world at the same time or another time of the year. Point systems are also
becoming popular; they allow time-share owners to use traditional lodging
properties for their time-share.
Condominium (condo) complexes may allow owners to place their unit
on the complex’s rental plan when they (the owners) are not occupying the
unit. A management company markets the condominium complex (includ-
ing owners’ units) on a rental plan, collects guest rental fees, and hires per-
sonnel to provide housekeeping and other services during and between guest
visits. In turn, the management company is paid a fee taken from the condo
rental income. The remaining income from guest rental fees is paid to the
unit owners.

Conference centers. Professionals in conference centers (also called professional
development centers or executive education centers) assist organizations by plan-
ning meetings. Many conference centers are operated by postsecondary insti-
tutions and employ professional staff who work with associations and large
companies to develop and offer specialized programs. These centers may also
offer programs to individuals who desire to learn about a general topic. Large
corporations may have in-house conference facilities in their headquarters or
other offices. Foodservices range from coffee breaks to full, sit-down meals.
Some conference centers offer sleeping rooms. If they do not, one or more
nearby hotels are typically available, and transportation between the center and
the hotels is provided.

Camp/park lodges. Many states and the federal government offer sleeping
accommodations for visitors to parks and other nature conservation areas in

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