Pearson New International Edition International pcl tp indd 1

Lowest-rate guarantee
Program that assures travelers that the lowest available rate for a
specific room type on a specific date will be found on the franchisor’s Web site.
Luxury full-service hotel
Lodging property offering the amenities of upscale full-service
hotels and additional features that appeal to clientele who desire the best and are willing
to pay premium prices.
Maintenance log
Written record of guest-initiated maintenance repair or service requests
received by the front desk and monitored to ensure their prompt completion.