Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. What tactics can an FOM use to interact with department heads and other hotel
managers to assess their needs for PMS reports? What is the best way that the
FOM can provide service to these colleagues?
2. Assume that you are a front desk agent. What kinds of operating-related infor-
mation would you like to have at the beginning of your shift that could be pro-
vided in PMS reports?
3. Assume you are a hotel’s controller. What are several of the most important
PMS reports that could help you to assist the FOM in developing next year’s
budget for the front office department?