Pearson New International Edition International pcl tp indd 1

hotel management?
Work experience is crucial to good job placement when you are beginning your career.
Although education is very important to your future in the hospitality industry, it is imperative to
show your commitment and drive by obtaining first-hand experience in a working environment.
You also need to remember that your ladies and gentlemen are your most important resource. If
you cannot create a positive working environment and listen to what your employees are saying,
you will not be successful.
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