Pearson New International Edition International pcl tp indd 1

1. What are the most important responsibilities in your present position?
My most important responsibility is leading the ladies and gentlemen for whom I am responsible
by creating a vision and purpose for what they are trying to accomplish. I am also responsible
for creating standard operating procedures and training manuals, controlling labor costs, meas-
uring efficiency and productivity, and coaching and counseling my team members.
2. What are the biggest challenges that confront you in your day-to-day work and in the