Pearson New International Edition International pcl tp indd 1


Large lodging organization



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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

Large lodging organization
Possible advantages
• Greater opportunity to advance and relocate
• Prestige associated with a name
• Less employment risk
• Potential for larger compensation and greater benefits
• Legal protection (Small employers may be exempt from
some labor regulations.)
• More structured and effective training
Possible disadvantages
• Less control over one’s work
• Belief that one may be just a “number”
• Less access to senior executives
71


Small lodging organization
OVERVIEW OF THE LODGING INDUSTRY
Possible advantages
• Employees who are likely to know each other
• Greater variety of duties for employees
• Executives who tend to be more approachable
• More responsibilities for employees
• More companywide involvement
• Less bureaucracy (fewer rules and regulations)
• Potential for a job that will grow as the company grows
Travel and tourism industry
Hospitality industry
Hotel
Resort
Full-service hotel
Time-share property
Condominium
Conference center
Camp/park lodge
Bed and breakfast inn (B&B)
Condotel
Commercial foodservice
operation
Noncommercial foodservice
operation
Restaurant
Room night
Business traveler
Leisure traveler
Limited-service hotel
Budget (economy) limited-
service hotel
Continental breakfast
Mid-price limited-service hotel
Frequent-traveler program
Upscale limited-service hotel
Group (type of guest)
Transient (guest)
Overflow (hotel)
Corporate traveler
Per diem
Extended-stay hotel
Caterer
Bar
Lounge
Self-operated noncommercial
foodservices
Contract management
company-operated noncom-
mercial foodservices
Rack rate
Market share
Mid-price full-service hotel
Upscale full-service hotel
Concierge
Name recognition
Brand loyalty
Luxury full-service hotel

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