Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Recession:
Period of downturn in a nation’s economy.
OVERVIEW OF THE LODGING INDUSTRY
From the Front Office: Front-Line Interview
Marti Hoffman
Guest Services Manager
Fairfield Resorts Grand Desert Hotel
Las Vegas, Nevada
Only in Las Vegas!
Marti earned an undergraduate degree in business with an emphasis in information systems. She
has held positions in direct sales or customer service for 15 years. She has three years of experi-
ence in the hospitality industry, the last two of which have involved front office manager responsi-
bilities. Her present position is with a 599-room time-share property.