Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Organization chart:
Diagram depicting the departments in an organization along with (usually) the man-
agement and nonmanagement positions within each department.
Small, Limited-Service Hotel
Figure 6 is an organization chart for a limited-service property with approximately 75
rooms. The property owner may be the general manager who performs many func-
tions involved with marketing and sales, human resources, and purchasing. In larger
properties, these functions are assigned to specialized positions. A bookkeeper or