Pearson New International Edition International pcl tp indd 1

FIGURE 7
The front office and threats of terrorism.
Risk of attack
Low
Severe
Examples of appropriate tactics
• Normal procedures for fire, building evacuation, and bomb threats must be
in place and followed consistently.
• All front office and other staff require initial and ongoing training in applica-
ble emergency procedures.
• Front office staff should be alert for suspicious persons or packages.
• All unattended packages and luggage must be identified or security staff
must be alerted.
• PMS reports of guest listings by name and room number must be generated
daily, and these must be available for emergency use.
• Parking attendants should not allow unattended vehicles at hotel entrances;
all parking at the hotel should be limited to registered guests. Special pre-
cautions may be needed for hotels with parking beneath the building (e.g.,
checking vehicle trunks and restricting access to the garage).
• Luggage and packages left by guests for storage should be inspected in the
guests’ presence.
• Hotel entrances should be restricted to hotel guests.
• Guest luggage should be scanned; all unauthorized automobiles, including
taxis, should be kept away from the immediate vicinity of the hotel; persons
entering the hotel must pass through metal detectors.
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