There may be several interactions for some departments. The suggested answer below is just the beginning of such a diagram; your students should be able to expand it and provide many more links. FINANCE
DESIGN
PRODUCTION
EDITORIAL
LOGISTICS
AND
DISTRIBUTION
ADVERTISING
HUMAN
RESOURCES
PUBLIC
RELATIONS
SALES
Quality
control
Brand image
Pricing
strategy
Staff
training/
attitudes
Brand
management
Target
markets
Analysis
MARKETING
Customer
service
Availability
of product
1 a Students discuss the questions in pairs and then feed back to the class. b Discuss the questions as a class. Draw students’ attention to the interchangeability of the words chart and graph . Ask students if there is a third type of graph (a line graph ). Do the graphs show good or bad results for Sparkle ? Answers Graph 1: bar chart
Graphs 2 and 3: pie charts
l
Analysing market trends and taking action
l
Setting up a marketing communication strategy
l
Organising the relaunch of a product
l
Evaluating the success of a relaunch