Founded in 1987, Huawei is a leading global provider of information and communications

       
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Improving the Management System
Our global management system enables the company-wide promotion of our corporate culture and the effective 
management of our business. Ultimately, we aim to:
■
  Stay customer-centric, continue basing innovation on customer needs and technological leadership, and build 
an ecosystem for shared success
■
  Ensure operational compliance and business continuity, and control risks
■
  Guarantee the trustworthiness of both processes and results, and provide trustworthy, quality products
■
  Pursue corporate social responsibility (CSR) initiatives and promote sustainable development
Quality and Customer Satisfaction
Huawei aims to make its name synonymous with high 
quality in the ICT industry. To achieve this, we define 
our standard for “broad quality” as ISO 9000-based 
total quality management. We have implemented a 
strategy-driven, all-hands, and full-process quality 
management system across our entire value chain 
in alignment with our customers’ needs. We are also 
rolling out a broader quality management system 
across the company, continuously implementing new 
system requirements, and building a data-driven 
quality awareness and measurement platform. This will 
ensure our quality management system is constantly 
improving along the value creation stream while 
staying customer-centric.
■
  With a focus on value and experience, we drive 
efforts to extend quality management to 
every 
link along our value chain
:
– 
Previously, our “broad quality” concept was only 
applied to our products and services. Today, 
it has been adopted by multiple business 
domains within the company and has become 
an integral part of every link along our industry 
value chain.
– 
With quality as our foundation, we continue to 
stress operational compliance and place cyber 
security and privacy protection at the top of the 
company’s agenda.
– 
To deliver Real-time, On-demand, All-online, 
DIY, and Social (ROADS) user experiences, we 
are striving to build the best digital operations 
platform. This platform will make operations 
simpler, more prompt, and more accurate, and 
raise the overall quality of our routine work 
and results.
– 
Huawei actively works to capture the Voice 
of the Customer (VOC) through a wide array 
of channels to identify and consolidate key 
improvement points and continuously improve 
customer satisfaction.
– 
We constantly push customer requirements 
and expectations up the industry value chain to 
align quality strategies and encourage further 
collaboration for mutual development. We also 
call on suppliers to build their own Business 
Continuity Management (BCM) systems and 
lead our value chain in the pursuit of high 
quality.
■
  We are working to increase quality awareness 
and capabilities of 
all employees
 so the 
company can win with quality:
– 
We have continued to develop leadership in 
quality management, pursue a quality-first 
culture and atmosphere, and inspire a sense of 
responsibility and honor towards quality among 
all employees.
– 
This will be achieved through the Huawei 
Quality Awards, internal and external audits 
and assessments, Top N, Six Sigma, lean 
manufacturing initiatives, the theory of 
inventive problem solving (TRIZ), Taguchi 
methods, failure mode and effects analysis 
(FMEA), Quality Control Circle (QCC) projects, 
and broad acceptance of improvement 
suggestions.

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Huawei Investment & Holding Co., Ltd.
■
  We attempt to manage quality and embed 
quality requirements into 
all of our processes
.
–
  Through our complete process architecture, 
including operational, enablement, and 
supporting processes, we have embedded 
requirements for compliance; trustworthiness; 
quality; internal controls; cyber security and 
privacy protection; information security; 
business continuity; Environment, Health, and 
Safety (EHS); CSR; and sustainable development 
into multiple domains.
–
  These domains include sales, marketing, 
R&D, delivery and services, supply chain, 
procurement, and manufacturing. We have 
also streamlined these processes from end 
to end, and worked to constantly hone our 
competitiveness and prevent major quality risks.
All aspects of Huawei’s broad quality and relevant 
management systems have been certified by leading 
industry organizations, winning extensive recognition 
from customers.
■
 
The company has been evaluated and 
certified by multiple independent third