Fcilities: customer parking, childcare, private fitting rooms, beauty salon, hairdresser’s, cosmetic workshops, cafe on each floor, live intertaiment

REWIEW 2
EXERCISE 1
Fcilities: customer parking, childcare, private fitting rooms, beauty salon, hairdresser’s, cosmetic workshops, cafe on each floor, live intertaiment
Services: alteration services, made-to-measure services, gift wrapping, home delivery
Financial services and benefits: money-off-vouchers, store card, special offers, refunds
EXERCISE 2
1) household
2) refund
3) escalator
4) lifestyle
5) wrapping
6) convenience
7) fitting
8) made-to-measure
9) voucher
10) flagship
EXERCISE 3
1) greet d
2) find out c
3) let e
4) deal a
5) try b
6) stay i
7) take h
8) suggest j
9) confirm g
10) end f
EXERCISE 8
1. I am writing in relation to your recent problem
2. Please accept our sincere apologies
3. We apologize for any inconvenience that this has caused
4. We have been experiencing some technical problems
5. We are working to resolve these problems as soon as possible
6. We will be happy to exchange the items
7. We can offer you a 10% discount on your next order
8. We will look into this problem immedialety
REWIEW 4
EXERCISE 1
1. go (on sale)
2. use sales (techniques)
3. have a (hands-on approach)
4. look (stylish)
5. put time (and effort into sth)
6. quality speaks (for itself)
7. pioneer an (idea)
8. give (away free samples)
9. have belief (in yourself)
10. turn a company (into a global leader)
EXERCISE 2
1. calm (stressed)
2. generous (mean)
3. honest (dishonest)
4. hard-working (lazy)
5. helpful (unhelpful)
6. organized (disorganized)
7. ambitious (lacking in drive)
8. hands on (hands-off)
9. cooperative (uncooperative)
EXERCISE 3
1. adventurous
2. ambitious
3. dedicated
4. financial
5. flexible
6. lucky
7. well-organized
8. pioneering
9. successful
10. stressful
EXERCISE 4
1. I was studying at university when I met my future husband
2. I mentioned the good news about your promotion while I was chatting to my friends last night
EXERCISE 5
1. The flight was delayed and we had to wait five hours at the airport . It was awful . Some people were trying to read, others were sleeping on the floor
2. I was sitting at my desk and other people were talking by the water cooler. Suddenly , the fire alarm went off. At first, nobody knew what to do