Fundamentals of Management, 8th ed

Chapter 7: Organization Change and Innovation

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need not worry about environmental shifts, the growth of Walmart, and so forth—and

entropy set in. The key is to recognize the beginning of the decline and immediately

move toward changing relevant business processes. Major problems occur when man-

agers either do not recognize the onset of entropy until it is well advanced or are com-

placent in taking steps to correct it.