Fundamentals of Management, 8th ed



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Exercise Overview

Interpersonal skills reflect the manager’s ability to com-

municate with, understand, and motivate individuals

and groups. Managers in international organizations

must understand how cultural manners and norms

affect communication with people in different parts of

the world. Similarly, as organizations become more

diverse, it is also important to understand the roles

that various forms of diversity play in the development

of interpersonal skills.



Exercise Background

Managers spend a lot of their time working with

others. These other individuals may be supervisors,

subordinates, team members, or peers and colleagues.

They may also be as close as the next office or on the

other side of the planet. To interact with such a diverse

set of people effectively, you must first develop an

awareness of and sensitivity to people from other

parts of the world and to people different from

yourself.



Exercise Task

A list of five scenarios involving people communicat-

ing with others on work-related matters follows.

Your first task, working alone, is to rank these

scenarios in order of the likelihood of interaction

difficulties. Rank the scenario that seems to have

the lowest likelihood of difficulty as number 1 (for

example, all else equal, interactions between two

white males from the same home town and of the

same age and similar interests will not likely be dif-

ficult). Rank the scenario with the highest likelihood

of difficulty as number 5 (for example, an employee

with racial prejudices interacting with someone of a

different race might have a higher likelihood of

interpersonal difficulty).

Young U.S. female manager meeting with

older female manager from Mexico

German and French colleagues exchanging

e-mails about a new project

Skype call involving a male Jordanian man-

ager, a female Australian manager, and a male Israeli

manager


Telephone conference call between a young

Indian male manager and an older Chinese male

manager

A face-to-face committee meeting with five

people of the same gender from Indonesia, Russia,

Canada, Pakistan, and Israel

After you have finished your ranking, form small

groups of three to five people and compare your rank-

ings. Discuss the similarities and differences. Try to

identify the relative impact of global differences, other

differences, and technology.

Chapter 2: The Environments of Organizations and Managers

5 9

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.



BUILDING EFFECTIVE COMMUNICATION SKILLS


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