World Bank Document

Focus Area 3: Public Service Delivery 

 

53. 

The quality of public service delivery is an important determinant of the economy’s 

capacity to generate economic growth, reduce poverty, and create jobs. Improved service 

delivery in the environmental, infrastructure and social sectors is key to generating the human 

capital and infrastructure needed for job creation, as well as for realization of the objectives laid 

out in Focus Areas 1 and 2. However, both the quality and quantity of most public services fail to 

meet current demand and seriously constrain future growth. In addition, significant differences in 

geographic access cause inequality of opportunity and impede both poverty reduction and income 

growth. Improved energy, transport, solid waste management, and urban infrastructure and 

services are, in turn, needed to respond to unmet demand and address infrastructure gaps. In 

addition, rapidly growing urban centers are playing an increasing role in job creation, as most new 

jobs are being created in urban areas and their connected regions. Against this background, Focus 

Area 3 is built around four objectives designed: (a) to improve the quality of public education; (b) 

to increase access to, and improve the quality of water supply and sanitation services; (c) to 

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improve energy security and efficiency and reduce energy intensity; and (d) to increase the 

reliability and reduce the cost of transport services and improve the efficiency of local 

infrastructure service delivery. 

54.