Objectives of knowledge management

Chapter 3
Managing digital business infrastructure
Table 3.1
Key management issues of digital business infrastructure
Main issue
Detail
Where covered?
Which digital access platforms 
should we support?
Mobile platforms such as tablets and 
smartphones are rapidly increasing in 
importance, so the right investment 
decisions need to be taken here. Other 
data exchange methods between 
services such as feeds and APIs also 
need to be considered.
We introduce the key types of
consumer access platforms and data 
exchange options, and the opportunities 
of mobile marketing at the start of the 
chapter.
Setup and selection of services 
for a new digital service.
Many managers are involved in 
managing the introduction of a new 
service where they have to select a 
platform, suppliers and models for 
access and data storage.
A section on setup of customer- 
facing digital service addresses these 
management decisions, including 
domain selection, use of hosting 
providers and cloud services.
How do we achieve quality of 
service in digital services?
Requirements are: business fit, security, 
speed, availability and level of errors
Section on ISPs in this chapter, 
Chapter 11 on design, Chapter 12 on 
implementation
Where do we host applications?
Internal or external sourcing and hosting 
via web services
Management issues in creating a new 
customer-facing digital service in this 
chapter
Application integration
Integration of digital business solutions 
with:
–
legacy systems
–