Objectives of knowledge management

3 
Scalability to any size of application.
4 
Support for industry standards such as EDI, XML and Simple Object Access Protocol 
(SOAP).
5 
Reliable document delivery including ‘ once- only’ delivery of documents, comprehensive 
document tracking, and logging and support for failover (automatic recovery of docu-
ments from a back-up system).
Web presentation and data exchange standards 
Content 
The design, text and 
graphical information 
that forms a web page. 
Good content is the key 
to attracting customers 
to a website and retaining 
their interest or achieving 
repeat visits.
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