Objectives of knowledge management

Management issues 
Applications
server
Legacy
applications
and data
Quality of server-side applications,
e.g. services, performance,
availability, interface
Applications
development
Data
management
Platforms for applications
development, content management
and database management
Applications integration
with partners and intermediaries
External applications hosting?
Integration with partner systems
Quality of extra / Internet connections
through ISP
Client applications
Service quality of client-side
applications
Figure 3.7 summarises some of these management issues and is based on the layered 
architecture introduced at the start of this section.
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