Objectives of knowledge management

Best-of-breed vs single- source 
systems
Selecting ‘best‑of‑breed’ applications 
from multiple system vendors for different 
digital business applications such as 
enterprise resource planning, customer 
relationship management, transactional 
e‑commerce and supply chain 
management is a better approach for an 
effective digital business infrastructure 
than using a single‑ vendor solution.
Debate 3.1
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Chapter 3
Managing digital business infrastructure
Figure 3.6
Differing use of applications at levels of management within companies
Enterprise resource
planning applications
Key
Knowledge management
software
Strategic
management
Data warehousing
Data mining
Tactical
management
Operational
management
Figure 3.7
Elements of digital business infrastructure that require management
Web
server
Corporate
database server
Integration of digital business and
legacy systems
Management of internal network (intranet)
Management of external network (extra / Internet)
Control applications to monitor
service levels
Quality of staff access to Internet
and intranet services