O c t o b e r 2 The Future of Jobs



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WEF Future of Jobs 2020

Competency type
Taxonomy cluster 
level 1
Taxonomy cluster 
level 2
Taxonomy cluster 
level 3
Taxonomy cluster level 3 definition
Skills and knowledge
: Skills 
are the capabilities needed to 
complete a task, and therefore 
a job. 
Knowledge is the body of facts, 
principles and theories that are 
related to a field of work or study 
and can be further split into 
dependent knowledge (practical 
and procedural) and context-
independent or theoretical 
knowledge.
Business skills
Management and 
communication of 
activities
Coordination and time 
management
Capacity to manage one's time and planning in tandem with 
others.
Management of financial, 
material resources
Developed capacities for gathering resources to achieve 
tasks including how money will be spent to get the work done,
obtaining equipment, facilities, and materials and accounting for 
expenditures.
Sales, communication and 
marketing of products and 
services
Developed capacities to identify and shape effective value proposi-
tions for products and services, as well as to sell products on that 
basis.
Quality control and safety 
awareness
Conducting tests and inspections of products, services or processes 
to evaluate quality and level of performance.
Innovation and 
creativity
Problem-solving
Analyticial thinking and 
originality
3
Capacity to analyze information and use logic to address issues and 
problems, apply alternative thinking to develop new, original ideas 
and answers.
Analyticial thinking and 
originality
3
Capacity to solve novel, ill-defined problems in complex, real-world 
settings.
Complex problem-solving
Abilities that influence the acquisition and application of knowledge 
in problem-solving.
Systems analysis and 
evaluation
Capacities used to understand, monitor and improve socio-technical 
systems.
Critical thinking and analysis
Using logic and reasoning to identify the strengths and weaknesses 
of alternative solutions, conclusions or approaches to problems as 
well as assessing performance of yourself, other individuals or orga-
nizations to make improvements or take corrective action.
Digital
Technology use and 
development
Creating and maintaining 
technology
5
Capacity to use programming to design machines or technological 
systems which fit user needs. In addition, understanding how others 
use tools, determine the cause of operating errors and how to fix 
them.
Skills include: 
- Artificial Intelligence 
- Computer Hardware & Networking Systems 
- Cybersecurity and Application Security 
- Data Science and Analysis 
- Human Computer Interaction 
- Scrum/Agile Product Development 
- Software & Programming 
- Technical Support and Maintenance 
- Web Development
Using and operating 
technology
6
Capacity to select the right tools needed to perform tasks, use 
those tools well and set up and operate technology.
Skills include: 
- Accounting and Finance Software 
- Construction Management Software 
- Clininal Information Systems 
- Digital Design 
- Digital Literacy 
- Digital Marketing 
- Geographic Information Systems
- Human Resourse Management Systems 
- Productivity Software 
- Machining & Manufacturing Technologies 
- Scientific Computing
Industry-specialized
Skills specific to certain fields or professions: Documentation in 
Cloud Computing, Video and Editing in Marketing, Sales and 
Content or Radiation Oncology (in the Care Economy professional 
cluster). The cluster excludes skills related to the operation and 
design of digital technologies.
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The Future of Jobs
156
Classification of skills used, skills taxonomy
TA B L E A 3
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