Muqova rasmi Fotolia

Housing (building and housing, environment)

Responsibility:	Regional Government
Website:	N/A
Description: Passport	Planning and building permission services are handled by regional (state) governments, some of which have implemented online requests systems.
Responsibility:	Central Government (Federal), Federal Ministry of Foreign Affairs
Website:	http://www.auswaertiges-amt.de/
Description:	Information and online form that can be filled on screen. Applications must then be submitted to local authorities, or to German consular services for applicants living outside Germany.
5. Education and youth
School, university

Enrolment in higher education/university

Responsibility: Central Government (Federal), Central Office for the Allocation of University Places (ZVS)

Website: http://www.zvs.de/

Description: Information and online application system.

Public libraries (availability of catalogues, search tools)

Responsibility: Central (Federal) / Regional (State) / Local Government

Website: N/A

Description: Most major public libraries (universities, city libraries, etc.) provide catalogues and search tools on the Internet. In addition, through the new online lending system ‘Onleihe’ (unload), introduced in May 2007, library members are also able to borrow various digital media online, including eBooks, digital audio books, music and videos.