Ministry of Higher and Secondary Specialised Education of the Republic of Uzbekistan State World Languages University Republican Scientific – Practical Centre of Developing Innovational Methods of Foregn Languages Authors

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Dear Aziz Nasrullaev,

I am writing to complain about unsatisfactory service. I am a client to have requested 

for the Master Card issue on March 4, 2014. 

According to the debit card issue regulations set by the Terminal Service department 

a card should be available to the client in two weeks after the request submission. 

My visit to the bank on March 18 was unsuccessful due to late card delivery from 

the central bank. The department employee postponed the next availability for 

March 25 and promised to give a notice call to my mobile phone. It is already 3 

days passed since the responsible department should have met the deadline. My 

main concern is that my business trip flight to the United Kingdom is due to April 4, 

2014. Besides, I need to top up the master card with foreign currency. I doubt whether the bank current 

service allows me to cope with what I have planned till my departure abroad.

Having the position of a bank manager will you be so kind to provide me with urgent assistance, please, 

or at least to instruct with the steps to  be taken to finalize the process?

In case of no positive solution by the department, I’ll have to address my complaint to the Head office.

Looking forward to quick solution, 

 

Best regards, 

Marjona Boboeva

Dear _______________________,

 I am writing to complain about _______________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

When I   __________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

I assume you will ___________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

Yours faithfully, ___________________________________________________________________________

__________________________________________________________________________________________

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Scale up

Lesson 10