Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
2007 Annual International CHRIE Conference & Exposition 
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For this study, a qualitative approach was deemed more suitable in order to investigate the socio-cultural 
factors and the environmental workplace conditions that govern or influence behavior of the participants. The 
following methods were employed: 1) case studies of selected food service operations through interviews of owners, 
managers and supervisors in selected food service companies, and workplace observation; 2) interviews of food 
handlers in selected food service companies; 3) survey of customers.