Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

METHODS 
Sample and Data Collection 
Self-administered questionnaires were distributed to employees in three hotels in a metropolitan city in 
Southeastern in U.S. Of 200 questionnaires distributed, a total of 87 hotel employees returned usable surveys for a 
final response rate of approximately 45%.
Instrumentation
The questionnaire consisted of five sections: perceived organizational support, supervisor support, 
organizational commitment, organizational citizenship behavior, and general demographic information. Respondents 
were asked to indicate the extent of their agreement with questions on a 7-point Likert scale, except the demographic 
information. Specifically, perceived organizational support (OS) was measured with the 9-item scale developed by 
Eisenberger and colleagues (1986). Perceived supervisor support (SS) was assessed with seven items used in Pearce, 
Sommer, Morris and Frideger (1992). Organizational commitment (OC) was measured with three items used in 
Meyer, Allen, and Smith (1993). Lastly, organizational citizenship behaviors (OCBs) were measured with a 19-item 
scale developed by Moorman and Blakely (1995). The 19-items measured four dimensions of OCBs, helping, voice, 

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