Краткое содержание отчета по экологической оценке Проекта по уст ойчивом у управлению т верды м и от ходами

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7. 
GRIEVANCE REDRESS MECHANISM
371. 
In accordance with ADB SPS (2009), a Grievance Redress Mechanism (GRM) will 
be established after project effectivity. The main goals of the GRM are to ensure the free 
submission and timely redress of grievances and remarks submitted by aggrieved project 
persons, resolve complaints at the project level, and prevent escalation to the national courts 
or to the ADB Accountability Mechanism. Along with the ADB requirements on development 
and approval of the GRM for investment projects, grievance redress procedure in Uzbekistan 
is also regulated by the national legislation of Republic of Uzbekistan, in particular by the law 
"On Citizens’ Applications” and the law "On the order of submission of appeals of physical 
and legal entities” (2014). The submission procedure for grievances and citizens’ applications 
has been discussed during the public consultations in the project districts.
372. 
The GRM for the project takes into account the national legislation, the specificity of 
the project sites, and the results of public consultations.
373. 
The Toza Hudud will be responsible for the establishment of their respective GRM 
after the project effectivity, and act as the GRM secretary to ensure that the GRM is 
operational to effectively handle environmental and social concerns of project affected 
persons. The proposed GRM was presented during the public consultations to affected 
people, and discussed with representatives of the 13 regions of Toza Hudud.
374. 
In addition, the GRM was discussed with social experts and updated into the format 
applicable for both aspects: environmental and social in terms of land acquisition and 
resettlement.
375. 
After discussions with all parties, the following GRM is proposed which consists of 
several levels:
• 
Level 1. The aggrieved person applies to district subdivisions of the Toza Hudud. 
After the registration receives the complaints, the district Toza Hudud will review 
the nature/specificity of the complaint and will forward it to the relevant party to be 
resolved. In parallel, the district Toza Hudud will inform the Association about the 
received complaint. Depending on the nature of the complaint, it may go to the 
Contractor, Makhalla or the district branch of SCEEP. For example, complaints 
related to environmental issues will be forwarded to the Contractor or district 
SCEEP. In GRM implementation, district Toza Hudud will be assisted by the PMU’s 
Safeguards specialist. A t this level, a complaint should be resolved within 2 weeks. 
The district subdivision of the Toza Hudud will inform the aggrieved person and the 
Association about the measures undertaken.
• 
Level 2. In case the grievance is not redressed in the first stage or the applicant is 
not satisfied with the decision made/solution, s/he can then submit the grievance 
directly to the PMU in Tashkent. Thereafter, the received grievance will be 
reviewed by the PMU in assistance with specialists and representatives of Toza 
Hudud. In case the grievance is not related directly to the project, the further 
instance will be recommended to the applicant where s/he should apply for the 
decision-making.
• 
Level 3. If the issue is not solved, or the applicant is still dissatisfied with the 
decision/resolution, the aggrieved person may submit the grievance to the 
Economic Court where the decision will be made in accordance with relevant 
national legislation.
376. 
The aggrieved persons can also use the ADB Accountability Mechanism (AM) 
through the direct citizens’ application to the Manila headquarters, particularly to the 
Complaints Receiving Officer, Accountability Mechanism, Asian Development Bank 
Headquarters, 6 ADB Avenue, Mandaluyong City 1550, Philippines Email: amcro@ adb.org,
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Fax [phone].
377. 
The AM is the last resort, and ADB has its availability as a recourse in case other 
mechanisms for dealing with harmful project effects are not successful. The GRM is required 
by the SPS, and the use of the project level GRM should be encouraged first.
378. 
Most grievances regarding environmental issues are redressed at 1-2 levels. All 
grievances received from the population will be registered in a logbook, which should be 
available at all levels: (i) at the site office of the Contractor, (ii) in each subdivision of the Toza 
Hudud, and (iii) at the provincial Toza Hudud office. Even so, all information received by 
Contractors regarding grievances, applications from the aggregated persons, and mitigation 
measures completed should be submitted to the district subdivisions of Toza Hudud for the 
proper accounting of all grievances. Consequently, the information on all received grievances 
will be collated at the provincial Toza Hudud.
379. 
The Contractor should include all information regarding grievances in the monthly 
progress reports that are to be submitted to the province subdivision of Toza Hudud. The 
provincial Toza Hudud will then in turn include the aggregated information in the semi-annual 
reports on environmental monitoring submitted to ADB.