Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

Total Cost of Ownership (TCO)  

Designates the total cost of owning

technology resources, including initial purchase costs, the cost of

hardware and software upgrades, maintenance, technical

support, and training.

Total Quality Management (TQM)  

A concept that makes quality

control a responsibility to be shared by all people in an

organization.

trade secret  

Any intellectual work or product used for a business

purpose that can be classified as belonging to that business,

provided it is not based on information in the public domain.