Jiovanny Saldana
5 CobbleWood Drive Mount Pocono, PA 18344 570-216-6003 Jsaldana228@yahoo.com
Objective
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Highly organized, time efficient and multi-task oriented. Excellent communication skills and customer service skills.
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My objective is to obtain a challenging growth position where I can utilize the skills I have acquired from various positions in order to excel and be a valuable asset to my employer.
Core Competencies
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Cisco Phone Systems
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High Degree of Technology Savvy
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Customer Service
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Micro Computer Operating Systems
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Speech Communication
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MS Office Suite
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KAIVAC and HOST Certified
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Info Genesis POS Systems
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Persuasive and Effective Communicator
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Strong Analytical Skills/Detail Oriented
Technical/Computer Proficiencies: C++, HTML, Word, Excel, and Outlook.
Education
Pocono Mountain East High School Swiftwater, PA
High School Diploma 2004-2008
GPA 3.0
Northampton Community College, Tannersville, PA
Working on Computer Degree September 2012 to Present
Core Studies: Intro to Stat, Intro to psychology, Intro to Computers, English 1 and 2, Speech Communication, Intro to computer Hardware and Networking, Computer Technology 1, and Micro Computer Operating Systems.
Professional History
2013 to present: United State Navy Reserves- Logistics Specialist
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NTTC Naval Air Station, Meridian Mississippi “A” School.
Logistics Specialist Certification
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Responsible for ensuring all repair parts, general supplies, services, and other logistical requirements for small units such as Special Forces and expeditionary units.
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How to properly fill out and submit requisition forms, for materials needed. How to properly handle HAZMAT materials.
2010 to 2013: Mount Airy Casino Resort, Mount Pocono, PA – Fine Dining Attendant & Server
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Selected by Management to be Dining Room Attendant/Server for this fine dining establishment; assist and guide the work of the serving teams and provide guidance for escalated customer service issues.
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Address and resolve customer complaints as needed; leverage strong leadership, communication and dedication to customer satisfaction to ensure the quality of the dining experience.
2007 to 2010: Great Wolf Lodge – Floor Technician
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Responsible for maintaining hotel rooms using KAIVAC and HOST machines, and Ecolab chemicals, Polishing Wooden and Hard Floor Tiles.
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Used Phone Systems and walky-talky systems to coordinate maintenance crews in an organized manner.
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