International standard iso

customer
organization (3.3.1) or person that receives a product (3.4.2) EXAMPLE Consumer, client, end-user, retailer, beneficiary and purchaser. NOTE A customer can be internal or external to the organization.
3.3.6
supplier
organization (3.3.1) or person that provides a product (3.4.2)

EXAMPLE Producer, distributor, retailer or vendor of a product, or provider of a service or information. NOTE 1 A supplier can be internal or external to the organization.

NOTE 2 In a contractual situation, a supplier is sometimes called “contractor”.

3.3.7

interested party
person or group having an interest in the performance or success of an organization (3.3.1)

EXAMPLE Customers (3.3.5), owners, people in an organization, suppliers (3.3.6), bankers, unions, partners or society. NOTE A group can comprise an organization, a part thereof, or more than one organization.

3.3.8
contract
binding agreement

NOTE The concept of contract is defined in a generic sense in this International Standard. The word usage can be more specific in other ISO documents.

4. 
   Terms relating to process and product
   

3.4.1

process
set of interrelated or interacting activities which transforms inputs into outputs

NOTE 1 Inputs to a process are generally outputs of other processes.

NOTE 2 Processes in an organization (3.3.1) are generally planned and carried out under controlled conditions to add value.

NOTE 3 A process where the conformity (3.6.1) of the resulting product (3.4.2) cannot be readily or economically verified is frequently referred to as a “special process”.

3.4.2