International standard iso

effectiveness
extent to which planned activities are realized and planned results achieved

3.2.15

efficiency
relationship between the result achieved and the resources used

3. 
   Terms relating to organization 3.3.1
   

organization
group of people and facilities with an arrangement of responsibilities, authorities and relationships

EXAMPLE Company, corporation, firm, enterprise, institution, charity, sole trader, association, or parts or combination thereof.

NOTE 1 The arrangement is generally orderly. NOTE 2 An organization can be public or private.

NOTE 3 This definition is valid for the purposes of quality management system (3.2.3) standards. The term “organization” is defined differently in ISO/IEC Guide 2.

3.3.2

organizational structure
arrangement of responsibilities, authorities and relationships between people

NOTE 1 The arrangement is generally orderly.

NOTE 2 A formal expression of the organizational structure is often provided in a quality manual (3.7.4) or a quality plan

(3.7.5) for a project (3.4.3).

NOTE 3 The scope of an organizational structure can include relevant interfaces to external organizations (3.3.1).

3.3.3

infrastructure
organization system (3.2.1) of facilities, equipment and services needed for the operation of an organization
(3.3.1)

3.3.4

work environment
set of conditions under which work is performed

NOTE Conditions include physical, social, psychological and environmental factors (such as temperature, recognition schemes, ergonomics and atmospheric composition).

3.3.5