Independent study

INDEPENDENT STUDY

206-group

Azizova Gavkhar

Theme:Personal develomment. Telephone manner.

Telephone etiquette.

Communicating over the phone remains an important tool for businesses. Despite digital customer service communication advancements including email, texting and automated answering services, customers continue to use the telephone as their initial point of contact. Phone calls are often the first positive impression a client or customer will have of your business.
What is phone etiquette?
Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

Why is phone etiquette important?

Identifying the tools to achieve proper phone etiquette can help your business to:

Show professionalism

Whether you are a start-up or a well-established business, you and your representatives know your business best. Communicating your working knowledge to your callers using telephone manners should establish you as professionals worthy of repeat business dealings.Identifying the tools to achieve proper phone etiquet.

Create a good first impression
Everyone deserves to be treated with respect, and the initial phone call is your businesses’ chance to show the customer how pleasant it is to do business with you.
Increase customer trust and loyalty
If your business has face-to-face interactions with prospects who were initially just callers, the trust between you and your potential customer may grow, leading to them purchasing your goods or services more frequently.
Achieve high customer satisfaction ratings
When you meet customers’ needs over the phone, they can accurately assume that you will continue to meet their needs in person, creating a well-rounded and consistent experience.