In typical 37signals fashion, the wisdom in these pages is edgy yet

Go behind the scenes
Give people a backstage pass and show them how your business works.
Imagine that someone wanted to make a reality show about your business.
What would they share? Now stop waiting for someone else and do it
yourself.
Think no one will care? Think again. Even seemingly boring jobs can be
fascinating when presented right. What could be more boring than
commercial fishing and trucking? Yet the Discovery Channel and History
Channel have turned these professions into highly rated shows: Deadliest
Catch and Ice Road Truckers.
It doesn't need to be a dangerous job, either. People love finding out the
little secrets of all kinds of businesses, even one that makes those tiny
marshmallows in breakfast cereals. That's why the Food Network's
Unwrapped--which explores the secrets behind lunch-box treats, soda pop,
movie candy, and more--is such a popular program.
People are curious about how things are made. It's why they like factory
tours or behind-the-scenes footage on DVDs. They want to see how the sets
are built, how the animation is done, how the director cast the film, etc.
They want to know how and why other people make decisions.
Letting people behind the curtain changes your relationship with them.
They'll feel a bond with you and see you as human beings instead of a
faceless company. They'll see the sweat and effort that goes into what you
sell. They'll develop a deeper level of understanding and appreciation for
what you do.

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Nobody likes plastic flowers
The business world is full of "professionals" who wear the uniform and try
to seem perfect. In truth, they just come off as stiff and boring. No one can
relate to people like that.
Don't be afraid to show your flaws. Imperfections are real and people
respond to real. It's why we like real flowers that wilt, not perfect plastic
ones that never change. Don't worry about how you're supposed to sound
and how you're supposed to act. Show the world what you're really like,
warts and all.
There's a beauty to imperfection. This is the essence of the Japanese
principle of wabi-sabi. Wabi-sabi values character and uniqueness over a
shiny facade. It teaches that cracks and scratches in things should be
embraced. It's also about simplicity. You strip things down and then use
what you have. Leonard Koren, author of a book on wabi-sabi, gives this
advice: Pare down to the essence, but don't remove the poetry. Keep things
clean and unencumbered but don't sterilize.
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It's a beautiful way to put it: Leave the poetry in what you make. When
something becomes too polished, it loses its soul. It seems robotic.
So talk like you really talk. Reveal things that others are unwilling to
discuss. Be upfront about your shortcomings. Show the latest version of
what you're working on, even if you're not done yet. It's OK if it's not
perfect. You might not seem as professional, but you will seem a lot more
genuine.

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