Ielts 雅思 口语全攻略 Ideas and Examples for ielts speaking Jeremy Chiron

11_．How important is good service to customers in shops?
Good service is essential to customers. Clients expect the shop assistants to be helpful and polite. A simple smile can make such a difference. If the service is great, customers will be pleased. It is very likely that they will come back to buy more in the future. They might even tell their friends about the shop. It is excellent for the shop's reputation.
12. How could some shops provide better service to customers_？
I think a lot of shops and restaurants in China should be cleaner and better organized. I also think that many shop assistants are unqualified ． They only know how to greet customers by repeating identical phrases again and again like："Thank you for coming; we hope you can come back again soon." It gets very annoying and repetitive. In addition, shop assistants should know everything about their products. I hate it when I go to a shop and I ask a question to the young girl working there, and she tells me she doesn't know and she has to ask her supervisor. It is such a waste of time. I believe that salespeople should be well-trained. It would be beneficial to the shop, as well as customers.