Human resource management practice I also available by michael armstrong

Managing reward for 

special groups

Key ConCePts and terms

Agency theory

Commission

Deferred bonus schemes

Measured day work

Piece work

Segmentation

Share option schemes

Time rates

Tournament theory

Work measurement

LearnIng outComes

On completing this chapter you should be able to define these key concepts. You should 

also know about:

 

●

Reward policies and practices for 

directors and senior executives

 

●

Reward policies and practices for 

knowledge workers

 

●

Reward policies and practices for sales 

and customer service staff

 

●

Reward policies and practices for 

manual workers

Introduction

Many  organizations  have  one  reward  system  ap-

plied to all categories of staff below the level of chief 

executive. However, others find it necessary to cater 

for the needs of special groups of staff by adopting 

different  reward  practices.  This  is  called  reward 

segmentation  and,  as  described  in  this  chapter, 

frequently applies to the methods used for directors 

and senior executives, knowledge workers, sales and 

customer service staff and manual workers.

391

---