Human resource management practice I also available by michael armstrong

Competencies and 

emotional intelligence

Emotional intelligence as described fully in Chapter 10 

is a combination of skills and abilities such as self-

awareness, self-control, empathy and sensitivity to 

the feelings of others. It covers many of the inter-

personal skills included in competency frameworks.

But as Dulewicz and Higgs (1998) pointed out, 

the concept of emotional intelligence overlaps with 

that of competency.

Competency-based HRM is about using the notion of 

competency and the results of competency analysis 

to inform and improve HR processes, especially 

those concerned with recruitment and selection, 

learning and development, and performance and 

reward management.

Competency defined

The term ‘competency’ refers to an underlying  

characteristic of a person that results in effective  

or superior performance. The different types of  

competencies are:

1 

Behavioural competencies define behavioural 

expectations, ie the type of behaviour required to 

deliver results under such headings as 

teamworking, communication, leadership and 

decision-making.

2 

Technical competencies define what people have 

to know and be able to do (knowledge and skills) 

to carry out their roles effectively.

Key learning points: Competency-based HRM

3 

NVQ/SNVQ competences specify minimum 

standards for the achievement of set tasks and 

activities expressed in ways that can be observed 

and assessed with a view to certification.

The contents of competency frameworks 

(the 10 most popular headings)