Human resource management practice I also available by michael armstrong

Questions

1 

What is competency-based HRM?

2 

What is a competency?

3 

What are behavioural competencies?

4 

What are technical competencies?

5 

What is the difference between the concepts of 

competency and competence?

6 

What is a competency framework?

7 

What are the main ways in which competencies 

can be used?

References

Boyatzis, R (1982) The Competent Manager, 

New York, Wiley

Competency and Emotional Intelligence (2006/7) 

Raising Performance Through Competencies: 

The annual benchmarking survey, London, 

Competency and Emotional Intelligence

Dulewicz, V and Higgs, M (1999) The seven 

dimensions of emotional intelligence, People 

Management, 28, October, p 53

Mirabile, R J (1998) Leadership competency 

development, competitive advantage for the future, 

Management Development Forum, 1 (2), pp 1–15

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