Hp laserJet Pro M402, M403 User Guide enww

7.
Open the front door.
3
2
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8.
Remove the toner cartridge.
2
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9.
Lift the jam-access cover.
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10.
Remove any jammed paper.
11.
Install the toner cartridge.
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12.
Close the front door.
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Clear paper jams in the fuser
Use the following procedure to check for paper in all possible jam locations in the fuser area.
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1.
Press the front-door-release button.
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2.
Open the front door.
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3.
Remove the toner cartridge.
2
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4.
Lift the jam-access cover.
5.
Remove any jammed paper.
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6.
Install the toner cartridge.
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7.
Close the front door.
2
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Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations in the output bin.
1.
If paper is visible in the output bin, grasp the 
leading edge and remove it.
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1
2.
Open the rear door.
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3.
Remove any jammed paper from the rear door 
area.
4.
Close the rear door.
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Clear paper jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
1.
Completely remove Tray 2 from the printer.
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2
2.
Push the green button to release the duplex pan.
11
3.
Remove any jammed paper.
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4.
Close the duplex pan.
5.
Reinsert Tray 2.
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Improve print quality
Introduction
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Print from a different software program
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Check the paper-type setting for the print job
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Check the toner-cartridge status
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Clean the printer
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Visually inspect the toner cartridge
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Check paper and the printing environment
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Check the EconoMode settings
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Try a different print driver
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the 
issue.
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software 
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, 
fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper Type drop-down list, click the More... option.
5.
Expand the list of Type is: options.
6.
Expand the category of paper types that best describes your paper.
7.
Select the option for the type of paper you are using, and click the OK button.
8.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK 
button to print the job.
Check the paper type setting (OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
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